They have only three servers. These servers are located in Canada, the Netherlands, and Singapore. Rather, there is a ticket submission system where you can make an inquiry and have it addressed right there on the site. I selected VPN Support and decided to submit a question. I was impressed because as I was typing, the system isolated keywords and tried to offer me knowledge base posts that would address my concerns. I was met with this red screen of doom. I tried another three times to submit the same ticket, and each time I was met with this error message.
Thinking that maybe it was a temporary issue, I tried again repeatedly over the following two days. Each time I was met with the same message. So while this was a great idea in concept, it fails miserably in execution. I want a wealth of options from a modern VPN. Especially when paying top dollar. Their website only focuses on torrenting, so the remaining features of a VPN sometimes feel like an extra bonus.
But the customer service debacle was the last straw for me. To keep up the quality content on our website, we only accept user reviews that provide valuable information for our visitors.
Not all reviews will be published. If you want your review to be accepted, please write a helpful, informative and unique review - either positive or negative. Thank you for your support! By clicking the button below, I acknowledge that I have read and accept the Terms of Use. They report their server network consists of only three servers located in three countries. Is BTGuard truly a safe way to not only torrent but anonymously experience the web, too? They help mask your public IP, relocating your signal to a server in another country.
Also cool. And finally, the installation process was smooth and led to a seamless hands-on test. OpenVPN is state of the art. It is the industry standard for VPN protocols. Unfortunately, not all VPNs play nice. Many ban torrenting outright. Or, they banish it to only a few overcrowded, backwater servers. BTGuard not only embraces it but also encourages it on every server they have. Easy to Install and Simple to Use Our hands-on test with this product went well.
Installation was a breeze. Seriously, my grandmother could have done this. Unfortunately, both Netflix and Hulu blocked my access. However, overall, this VPN software was a joy to use for the most part. BTGuard Cons Unlimited torrenting is awesome. IP leaks and activity logging are not. Their customer service is great in theory.
Non-existent in execution. That might be enough for some. But we know better. Choose another VPN at random, it'll almost certainly be better than this. BTGuard is a poorly specified and overpriced service which, amazingly, turns out to be even worse when you try it out. Most VPN companies avoid talking about P2P as much as possible, even if they support it: with all the potential legal hassles, it's presumably easier to say nothing at all.
BTGuard's website offers very few details on its VPN service, maybe because there's so little to say. The company has no apps to check out, for instance, and only three locations to choose from: Canada, Singapore and the Netherlands. Even these aren't what they seem, but more on that later.
Browsing the website doesn't give us the feeling this will change any time soon. As we write, the website copyright message is dated The privacy policy was last updated in The last post on the support site's news page was made in It looks like the owner lost interest in the company a long time ago. Hmmm, tough choice. Still, BTGuard claims to have a very speedy network, with 10Gbit servers and unlimited download speeds.
The company's focus on P2P support in particular is unusual, too, but is it enough to justify the price? BTGuard's privacy policy is extremely brief at under words, and although we'd normally say shorter contracts are better, this one has probably gone a little too far. There are some direct statements. That sounds positive, but because there are no definitions of terms it's hard to tell for sure. Does 'customer usage' only mean web traffic and your browsing history, for instance, or does it also cover session data like the times you connect, maybe the IP addresses you're allocated?
Error ? I keep getting disconnected? Can I configure my router to connect to the VPN? How can I test if BTGuard is working? Please follow these steps to confirm BTGuard is setup correctly.
VPN is not working 1. Software Firewall - Have you checked your firewall software? The easiest way to test if it's conflicting with your VPN connection is to disable it and try the connection again.
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